Canopy Return Policy

Are You Eligible for a Return?

If you are not satisfied with your purchase, you may be eligible to return your Canopy Product (“Product”), consisting of the Canopy Hub and Pickup Cam, for a refund as follows:

1. Your Return Window:
   • You can return your Product within 60 days of your purchase date (“Return Window”) if you are unsatisfied for any reason and provide us with proof of purchase.
2. How to Get a Return Merchandise Authorization (RMA):
   • For all returns, you’ll need an RMA number.
   • If you wish to return the Product, contact our Customer Care team. They’ll guide you through obtaining an RMA and if you are located within the continental United States (“US”), provide you with a prepaid shipping label.
   • Please note, returns without an RMA will not be accepted.
   • If you are returning your Product from outside of the US, you are responsible for the cost of returning your Product in accordance with your approved return.
3. The Condition We Expect When You Return:
   • Please ensure the Product is returned in new condition and its original packaging, including all accessories, manuals, and documentation.
   • If the Product is returned in a damaged or used condition or with missing items, it may affect the refund amount you receive.
   • For your security and privacy, we strongly recommend you restore your Product to its factory settings before returning. This will delete any personal data stored on the Product. For guidance on how to do this, refer to the Factory Reset instructions that can be found on This Page. If you return the Product without performing a factory reset, please note that we will not be responsible for any breach or disclosure of your personal data.
4. Your Subscription Trial
   • Your Product comes with a complimentary, free subscription trial that is activated upon Product activation. Rest assured; this trial doesn’t impact your Return Window.

How Do Refunds Work?

1. When Will You See the Refund?
   • Once we successfully receive the returned Product within the Return Window, and subject to your compliance with all of the requirements of this policy, you’ll be eligible for a full refund. We’ll credit this to your original payment method after we inspect the Product.
   • Once we have received your return and approved the refund, we will initiate your refund, which may take time to process, depending upon your card issuer’s policies.
2. Are There Any Refund Exclusions?
   • Products showing signs of damage, including due to an accident, improper installation, or misuse, will not be eligible for a refund.
   • It is essential that the shipping carrier receives your Product by or before the expiration of the Return Window.  Products received by the shipping carrier after the Return Window will not be eligible for a refund.
   • Gift cards and downloadable software products cannot be returned or refunded.
3. What About Shipping & Return Shipment?
   • By using the RMA process we provide, we’ll cover the return US shipping costs.

Our Commitment & Discretion:

1. Once we receive your Product, we will inspect it. If for some reason the Product doesn’t meet our return standards, we might offer a partial refund or charge repair fees. This decision remains at our discretion.
2. If there’s any dispute regarding the Product’s returned condition, please contact our Customer Care team and provide documentation or other proof regarding the condition of the Product. We will aim to resolve any dispute as expeditiously and fairly as possible. 
3. Our return & refund policy might change with time. If it does, we’ll let you know. Don’t worry, changes won’t affect purchases you’ve already made.

Need Help or Have Questions?

Whether you have questions about this policy or need assistance with your return, our Customer Care team is here for you! Reach out at help@canopy.security.