Camera Firmware Update Procedure

In very specific situations, our team may request that you perform a procedure to update the firmware on your Canopy Pickup Cam Camera. This should only be done when instructed. To do this, the sequence of events below must be followed: 

Step 1: Remove the battery and ensure it's charged

Step 2: Unplug the camera cable from port 01 on the Hub

Step 3: Install the battery back into the Hub. Make sure all LEDs stop blinking before proceeding

Step 4: Perform a Factory Reset:

• Use a paperclip or safety pin to press inside the reset pinhole
• Hold for 20 seconds until you hear two loud reset beeps
• The exact sound you should listen for is featured in the video below

Step 5: Immediately after hearing the beeps, reconnect the camera cable to port 01 on the Hub

Step 6: Allow the device to factory reset and reboot, which will take approximately 10 minutes

Your device should show as "Connected" in the Canopy app when the process is complete.