The cable to the camera must be securely inserted at both the camera and Hub to ensure accurate streaming and to recieve software updates. It can be difficult to determine if it's fully inserted. The image below shows a proper connection.
To illustrate the subtle difference, see the cable (far right) that is not completely inserted into the port before screwing the threaded collar down. Notice that there is much more visible area of the plug showing above the collar in the photo below showing an improperly secured cable.
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