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Connection Issues

• Canopy app shows "Pickup Cam is disconnected"
• Phone is not receiving notifications from the Canopy app
• Canopy app shows “Vehicle location unavailable”
• Failed to pair new device during setup
• Extreme temperature message in app

Battery Issues

• Factors that improve battery life
• Check battery percentage level
• Vehicle is not charging the Hub's battery
• Canopy app shows “battery is low and needs to be charged”
• Removable battery LED charging behaviors
• How to charge the Hub's removable battery

Over-the-Air Updates

• Camera Firmware Update Procedure
• Canopy Pickup Cam Release Notes: December 11, 2023
• System Updates
• Canopy Pickup Cam Release Notes: November 14, 2023

Terms & Privacy

• Canopy Limited Product Warranty
• Canopy Terms of Service
• Canopy Return Policy
• Canopy Privacy Policy

Videos & Streaming

• Article

Activity Detection

• Article

Account & Subscription

• How to create a Canopy account
• Change account password or email address
• Canopy Account Management

Orders & Returns

• Article