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Canopy Support
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Browse by Topic
Connection Issues
Canopy app shows "Pickup Cam is disconnected"
Phone is not receiving notifications from the Canopy app
Canopy app shows “Vehicle location unavailable”
Failed to pair new device during setup
Extreme temperature message in app
Battery Issues
Factors that improve battery life
Check battery percentage level
Vehicle is not charging the Hub's battery
Canopy app shows “battery is low and needs to be charged”
Removable battery LED charging behaviors
How to charge the Hub's removable battery
Over-the-Air Updates
Camera Firmware Update Procedure
Canopy Pickup Cam Release Notes: December 11, 2023
System Updates
Canopy Pickup Cam Release Notes: November 14, 2023
Terms & Privacy
Canopy Limited Product Warranty
Canopy Terms of Service
Canopy Return Policy
Canopy Privacy Policy
Videos & Streaming
Article
Activity Detection
Article
Account & Subscription
How to create a Canopy account
Change account password or email address
Canopy Account Management
Orders & Returns
Article
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installation, branding, customization